At Your Family Healthcare ("we," "us," or "our"), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website and services.

1. Information We Collect

Personal Information

We collect information that you voluntarily provide to us when you:

  • Fill out our funding application form
  • Contact us via email or other communication methods
  • Subscribe to our communications
  • Use our website and services

This information may include:

  • Name and contact information (email address, phone number)
  • Practice or business information
  • Financial information (funding needs, revenue information)
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website or source
  • Device information and operating system

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing Applications: To evaluate and process your funding applications
  • Communication: To respond to your inquiries and provide customer support
  • Service Improvement: To improve our website, services, and user experience
  • Marketing: To send you information about our services (with your consent)
  • Legal Compliance: To comply with applicable laws and regulations
  • Fraud Prevention: To detect and prevent fraudulent activities

3. SMS & Text Message Communications

If you provide your mobile phone number and opt in to receive text messages from us, we may send you SMS communications regarding your funding application, account updates, and promotional offers.

Your Consent

By opting in to SMS communications, you consent to receive text messages from Your Family Healthcare at the mobile number you provided. We may use an automatic telephone dialing system (ATDS) to deliver these messages.

Message Details

  • Message Frequency: Message frequency may vary based on your interactions with us and your account activity
  • Costs: Message and data rates may apply. Please check with your mobile carrier for details on your plan
  • Opt-Out: You can opt out of SMS messages at any time by replying STOP to any text message you receive from us
  • Help: Reply HELP to any message for assistance or contact us at niki@your-family-healthcare.com

Important Notice

Consent is NOT a condition of purchase. You are not required to opt in to SMS communications to apply for or receive funding from Your Family Healthcare. Opting in to text messages is completely voluntary.

Data Protection

We do not sell, rent, or share your mobile phone number with third parties for their marketing purposes. Your mobile number is used solely for communicating with you about your funding application and related services.

4. Information Sharing and Disclosure

We do not sell your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in operating our business, including:

  • Payment processors and financial institutions
  • Technology and hosting providers
  • Analytics and marketing service providers
  • Customer support tools

Legal Requirements

We may disclose your information when required by law or to:

  • Comply with legal obligations or court orders
  • Protect our rights and property
  • Prevent fraud or illegal activities
  • Protect the safety of our users or the public

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure server infrastructure
  • Access controls and authentication
  • Regular security assessments

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have certain rights regarding your personal information:

  • Access: You may request access to the personal information we hold about you
  • Correction: You may request that we correct inaccurate or incomplete information
  • Deletion: You may request deletion of your personal information, subject to legal obligations
  • Opt-Out: You may opt out of marketing communications at any time
  • SMS Opt-Out: Reply STOP to any text message to unsubscribe from SMS communications

To exercise these rights, please contact us at niki@your-family-healthcare.com.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files stored on your device that help us:

  • Remember your preferences
  • Understand how you use our website
  • Improve website functionality
  • Deliver relevant content and advertising

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete that information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Your Family Healthcare
6848 Avenue B
Santa Fe, TX 77510
Email: niki@your-family-healthcare.com

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.